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Contact Support
Get help when you need it.
Quick questions: the Support bot
For "how do I…?" questions, click Support in the top header to chat with the support bot. It knows the platform and your role, and can walk you through most features instantly.
In-App Support tickets
To reach a human, submit a ticket:
- Open the support inbox:
- Owners & admins: Admin → Support
- Members: the Support page in the sidebar (if your app has it). If you don't see it, Direct Message your coach instead — members don't have the Admin menu.
- Click New Ticket
- Select a category:
- Support - Technical issues, account problems
- Feedback - Feature requests, suggestions
- Bug Report - Something isn't working right
- Describe your issue
- Attach screenshots if helpful
- Submit
What Happens Next
- Your ticket appears in your support inbox
- You'll see a notification badge when there's a reply
- Continue the conversation in the ticket thread until resolved
Tips for Faster Resolution
Include Details
Help us help you by including:
- What you were trying to do
- What happened instead
- Any error messages (exact text)
- Browser and device you're using
- Steps to reproduce the issue
Screenshots
A picture is worth a thousand words:
- Capture the full error or issue
- Include relevant context
- Use the attachment feature in tickets
Be Specific
❌ "It's not working" ✅ "When I click 'Create Tier', I get a blank screen. Using Chrome on Mac."
Other Ways to Get Help
Documentation
You're here! Browse our docs for:
Your AI agent
For questions about coaching content, just ask your AI agent. It's trained on your coach's methodology and available 24/7.
Community
Connect with fellow members in the Community section. Others may have solved similar challenges.
Feedback Welcome
We love hearing from you! Use Support with category Feedback to share:
- Feature ideas
- Improvement suggestions
- What you love about ToolChat
- What could be better
Your feedback directly shapes our roadmap.