Contact Support

Get help when you need it.

In-App Support

Use the built-in support inbox:

1. Go to Admin → Support in the sidebar
2. Click New Ticket
3. Select a category:
   • Support - Technical issues, account problems
   • Feedback - Feature requests, suggestions
   • Bug Report - Something isn't working right
4. Describe your issue
5. Attach screenshots if helpful
6. Submit

What Happens Next

1. Your ticket appears in your support inbox
2. You'll see a notification badge when there's a reply
3. Continue the conversation in the ticket thread until resolved

Tips for Faster Resolution

Include Details

Help us help you by including:

• What you were trying to do
• What happened instead
• Any error messages (exact text)
• Browser and device you're using
• Steps to reproduce the issue

Screenshots

A picture is worth a thousand words:

• Capture the full error or issue
• Include relevant context
• Use the attachment feature in tickets

Be Specific

❌ "It's not working" ✅ "When I click 'Create Tier', I get a blank screen. Using Chrome on Mac."

Other Ways to Get Help

Documentation

You're here! Browse our docs for:

• Getting Started
• Owner Guides
• Member Guides
• Features
• Troubleshooting

AI Chat

For questions about coaching content, use the AI Chat feature. It's trained on your coach's methodology and available 24/7.

Community

Connect with fellow members in the Community section. Others may have solved similar challenges.

Feedback Welcome

We love hearing from you! Use Support with category Feedback to share:

• Feature ideas
• Improvement suggestions
• What you love about ToolChat
• What could be better

Your feedback directly shapes our roadmap.