FAQ

Frequently asked questions about ToolChat.

General

What is ToolChat?

ToolChat is a white-label platform that allows coaches, creators, and educators to build their own AI-powered membership apps.

Who is ToolChat for?

• Coaches and consultants
• Course creators
• Membership site owners
• Anyone who wants to scale their expertise with AI

How much does ToolChat cost?

Contact us for current pricing information. Pricing varies based on features and usage.

Getting Started

How do I create a coaching app?

You'll need an invitation to get started. Contact us at support@toolchat.ai to request access.

Can I use my own domain?

Yes. You can connect a custom domain (e.g., app.yourcompany.com) — see Custom Domains.

Can I customize the look and feel?

You can customize your logo, favicon, and app name. Additional branding options are expanding over time.

AI Agent

Do members chat with one agent or many?

Members talk to one agent. It pulls in specialist skills for specific jobs, so there's less for members to learn. Some apps may publish more than one "tool," but the default experience is a single agent.

How does the AI know my content?

Add sources to your single Knowledge Base — files, YouTube videos, or pasted text. The agent searches it automatically when responding.

What are skills and Game Plans?

Skills are specialist modes you author that the agent activates on demand. Game Plans are skills that run as guided, multi-step workflows. See Skills & Game Plans.

Can members build web pages?

Yes — the Page Builder lets members describe a landing page in chat and publish it to a public URL.

What AI models are available?

ToolChat supports current OpenAI (GPT-4o, GPT-4o-mini), Anthropic (Claude 4.6 Sonnet and newer), and xAI (Grok) models. You set a default and can override the model per skill.

Are AI conversations private?

Yes, member conversations are private and encrypted. They're not shared or used for training.

Billing

How do payments work?

ToolChat uses Stripe for all payment processing. You connect your own Stripe account.

What payment methods are accepted?

Credit cards, debit cards, and other methods supported by Stripe in your region.

How do refunds work?

Issue refunds through your Stripe dashboard. Subscription access updates automatically.

Members

How do I invite members?

Go to Admin → Members → Invite Member. Enter their email and select a tier.

Can members cancel their subscription?

Yes, members can cancel through their account settings. Access continues until the billing period ends.

What happens to member data if they cancel?

Member data is retained. If they resubscribe, their history and progress are preserved.

Technical

Is my data secure?

Yes. All data is encrypted in transit and at rest. We follow industry security best practices.

What's the uptime?

We target 99.9% uptime with global infrastructure.

Do you have an API?

API access is planned for a future release.

Support

How do I get help?

For quick questions, use the Support chat bot in the header. To reach a human:

• Owners & admins — submit a ticket at Admin → Support
• Members — open the Support page in the sidebar (if your app has it) and click New Ticket, or Direct Message your coach. Members don't have the Admin menu.

Can I request features?

Yes! Submit feature requests through Support with category "Feedback".