Managing Your Account

Update your profile, manage your subscription, and control your account settings.

Accessing Settings

Click your profile at the bottom of the sidebar to access account options.

Profile Settings

Updating Your Profile

1. Go to your profile settings
2. Update your information:
   • Name - How you appear to others
   • Profile Photo - Your avatar
   • Bio - Short description (if available)

Profile Photo

To change your photo:

1. Click on your current photo
2. Upload a new image
3. Crop/adjust if needed
4. Save changes

Recommended: Square image, at least 200x200 pixels

Subscription Management

Viewing Your Subscription

In Account Settings, you can see:

• Current tier/plan
• Billing cycle (monthly/yearly)
• Next billing date
• Payment method on file

Changing Your Plan

To upgrade or downgrade:

1. Go to Subscription settings
2. Click Change Plan
3. Select a new tier
4. Confirm the change

Upgrades: Charged prorated amount immediately Downgrades: Credit applied to next billing cycle

Updating Payment Method

1. Go to Subscription settings
2. Click Update Payment Method
3. Enter new card details
4. Save changes

Cancelling Your Subscription

1. Go to Subscription settings
2. Click Cancel Subscription
3. Confirm cancellation

After cancelling:

• Access continues until end of billing period
• No future charges
• Can resubscribe anytime

Security

Changing Your Password

1. Go to Security settings
2. Enter current password
3. Enter new password
4. Confirm new password
5. Save changes

Password tips:

• Use at least 8 characters
• Mix letters, numbers, and symbols
• Don't reuse passwords from other sites

Two-Factor Authentication (Coming Soon)

Add extra security with 2FA.

Notifications

You'll see notification badges in the app when:

• You have unread support ticket replies
• There's new community activity (coming soon)

Data & Privacy

Your Data

You can:

• View data associated with your account
• Request data export
• Request account deletion

Account Deletion

To delete your account:

1. Contact Support
2. Request account deletion
3. Confirm your identity
4. Account will be removed

WARNING

Account deletion is permanent. All data including progress, conversations, and community posts will be removed.

Troubleshooting

Can't Log In

1. Click "Forgot Password"
2. Enter your email
3. Check for reset email (including spam)
4. Create new password
5. Try logging in again

Email Not Recognized

• Verify you're using the right email
• Check if you signed up with a different email
• Contact Support if issues persist

Payment Not Going Through

1. Verify card details are correct
2. Check expiration date
3. Ensure sufficient funds
4. Try a different card
5. Contact your bank if blocked

Missing Features

If you can't access certain features:

• Check your tier includes the feature
• Try logging out and back in
• Clear browser cache
• Contact Support

Getting Help

For account issues you can't resolve:

1. Go to Admin → Support
2. Select Support category
3. Describe your issue
4. Submit ticket

Include:

• What you're trying to do
• What's happening instead
• Any error messages
• Screenshots if helpful