Community Features

Build connection and engagement among your members with built-in community features.

Community Overview

The Community section includes:

Feature	Description
Chat	Direct messages (1:1 and groups)
Board	Message board for discussions and posts
Members	Member directory
Events	Calendar and video meetings

Direct Messages

Full-featured messaging between members.

1:1 Conversations

Members can start private chats with anyone in the community:

• Real-time message delivery
• Read receipts
• Voice memos
• Image sharing

Group Chats

Create groups for teams, cohorts, or topics:

• Custom group names and avatars
• Add/remove participants
• Admin controls for group creators
• Voice memos and images

Tier-Linked Groups

Automatically sync group membership with tiers:

1. Create a group
2. Link it to one or more tiers
3. Members are auto-added when they join the tier
4. Members are removed when they leave the tier

Use cases:

• Tier-specific announcements
• VIP member discussions
• Cohort channels
• Program-specific groups

DM Features

Feature	Description
Voice Memos	Record and send audio messages
Images & Files	Share photos, screenshots, and files (drag-and-drop supported)
Reply Threads	Reply to specific messages with inline previews
Edit & Delete	Edit or delete your own messages
Emoji Reactions	WhatsApp-style emoji reactions on any message
Emoji & GIF Picker	Full emoji picker and GIF search in the compose bar
Read Receipts	See who's read messages
Auto-Link URLs	Bare URLs become clickable; YouTube, Vimeo, and Loom links auto-embed as players

Message Board

How It Works

The Board is a shared space where members can:

• Create posts (text, images, files) with topic selection
• Comment on posts with attachments, voice memos, and emoji reactions
• React with WhatsApp-style emoji reactions
• Share wins and questions
• URLs are auto-linked; YouTube, Vimeo, and Loom videos auto-embed

For Members

Members access the Board through Community → Board in the sidebar.

For Owners

As an owner, you can:

• Create posts like any member
• Pin important posts to the top
• Delete inappropriate content
• Edit and delete posts and comments
• Set the tone with your own posts
• Broadcast announcements as banners (see below)

Announcement Banners

Promote any board post to a dismissible banner that appears at the top of every page in the app.

Creating an Announcement

1. In the board compose bar, click the Megaphone (📣) button
2. Fill in the Announcement Editor — topic, title, and message
3. Optionally target specific tiers (or broadcast to all)
4. Set an optional expiration date
5. Publish

How Banners Work

• Banners appear as a blue pill at the top of every page
• Members can dismiss them individually
• Clicking a banner opens the full thread detail page
• Banners auto-expire if an expiration date is set
• Only owners and admins can create announcements

Board Best Practices

Start conversations:

• Post regularly to encourage engagement
• Ask questions to spark discussion
• Share behind-the-scenes content
• Celebrate member wins

Build culture:

• Create a welcome post for new members
• Establish community guidelines
• Model the behavior you want to see
• Respond to member posts

Member Directory

What Members See

The Members section shows:

• List of community members
• Profile photos and names
• Member since date

Privacy

Members can control their visibility in account settings.

Events & Calendar

Schedule and host events for your community.

Creating Events

1. Go to Community → Events
2. Click Create Event
3. Fill in details:

Field	Description
Title	Event name
Description	Details and agenda
Date & Time	When it happens
Type	Meeting, class, event, office hours
Tier Access	Who can see/attend

Event Types

Type	Best For
Meeting	Video calls, 1:1s
Class	Educational sessions
Event	General community events
Office Hours	Q&A, support sessions
Deadline	Important due dates

Recurring Events

Set events that repeat:

• Daily, weekly, or monthly
• Set end date or run indefinitely
• Edit individual instances

Video Meetings

Events with type "Meeting" automatically get video conferencing:

• HD video and audio
• Screen sharing
• Meeting recordings
• Automatic transcription

Recordings to Classroom

Turn meeting recordings into course content:

1. Meeting is recorded
2. Go to the recording
3. Click Add to Classroom
4. Recording becomes a lesson with transcript

Moderation

Your Responsibilities

As the community owner:

• Set clear guidelines
• Remove inappropriate content
• Address conflicts promptly
• Foster positive interactions

Moderation Actions

• Delete posts — Remove inappropriate content
• Remove comments — Delete specific comments
• Manage groups — Control group membership
• Contact members — Reach out directly about issues

Community Guidelines Template

Consider posting guidelines like:

Welcome to our community! To keep this a positive space:

✅ Be respectful and supportive
✅ Share your wins and challenges
✅ Ask questions - no question is too basic
✅ Help others when you can
✅ Keep discussions relevant to [your topic]

❌ No spam or self-promotion
❌ No harassment or negativity
❌ No sharing of private conversations
❌ No medical/legal advice

Questions? Reach out through Support.

Engagement Strategies

Getting Started

1. Seed content — Have posts ready before members join
2. Welcome new members — Personal or automated welcomes
3. Create tier groups — Set up tier-linked groups
4. Schedule events — Regular live interactions

Maintaining Momentum

1. Weekly themes — Motivation Monday, Win Wednesday, etc.
2. Challenges — Short-term engagement activities
3. Member spotlights — Highlight member successes
4. Regular events — Consistent live sessions

Re-engaging Quiet Members

1. Direct message — Check in personally via DM
2. Easy prompts — Low-barrier participation asks
3. Tag in groups — Include them in relevant discussions
4. Celebrate small wins — Recognition encourages participation

Access Control

Community features are controlled by tier:

• Enable/disable Community per tier
• Tier-linked groups auto-manage membership
• Events can be restricted to specific tiers

Common Questions

Q: Can members message each other privately? A: Yes! Members can DM each other 1:1 or create group chats.

Q: Can I create sub-groups or channels? A: Yes, create group chats with custom names. Tier-linked groups auto-sync membership.

Q: Are posts visible to all tiers? A: If a tier has Community access, members see all Board posts. Use tier-linked groups for private discussions.

Q: Can I schedule posts? A: Not yet, but you can schedule events on the calendar.

Q: Are meeting recordings saved? A: Yes, recordings are saved and can be promoted to Classroom lessons.