Community Features
Build connection and engagement among your members with built-in community features.
Community Overview
The Community section includes:
| Feature | Description |
|---|---|
| Chat | Direct messages (1:1 and groups) |
| Board | Message board for discussions and posts |
| Members | Member directory |
| Events | Calendar and video meetings |
Direct Messages
Full-featured messaging between members.
1:1 Conversations
Members can start private chats with anyone in the community:
- Real-time message delivery
- Read receipts
- Voice memos
- Image sharing
Group Chats
Create groups for teams, cohorts, or topics:
- Custom group names and avatars
- Add/remove participants
- Admin controls for group creators
- Voice memos and images
Tier-Linked Groups
Automatically sync group membership with tiers:
- Create a group
- Link it to one or more tiers
- Members are auto-added when they join the tier
- Members are removed when they leave the tier
Use cases:
- Tier-specific announcements
- VIP member discussions
- Cohort channels
- Program-specific groups
DM Features
| Feature | Description |
|---|---|
| Voice Memos | Record and send audio messages |
| Images | Share photos and screenshots |
| Reply Threads | Reply to specific messages |
| Reactions | React with emojis |
| Read Receipts | See who's read messages |
Message Board
How It Works
The Board is a shared space where members can:
- Create posts (text, images)
- Comment on posts
- Like and react to content
- Share wins and questions
For Members
Members access the Board through Community → Board in the sidebar.
For Owners
As an owner, you can:
- Create posts like any member
- Pin important posts to the top
- Delete inappropriate content
- Set the tone with your own posts
Board Best Practices
Start conversations:
- Post regularly to encourage engagement
- Ask questions to spark discussion
- Share behind-the-scenes content
- Celebrate member wins
Build culture:
- Create a welcome post for new members
- Establish community guidelines
- Model the behavior you want to see
- Respond to member posts
Member Directory
What Members See
The Members section shows:
- List of community members
- Profile photos and names
- Member since date
Privacy
Members can control their visibility in account settings.
Events & Calendar
Schedule and host events for your community.
Creating Events
- Go to Community → Events
- Click Create Event
- Fill in details:
| Field | Description |
|---|---|
| Title | Event name |
| Description | Details and agenda |
| Date & Time | When it happens |
| Type | Meeting, class, event, office hours |
| Tier Access | Who can see/attend |
Event Types
| Type | Best For |
|---|---|
| Meeting | Video calls, 1:1s |
| Class | Educational sessions |
| Event | General community events |
| Office Hours | Q&A, support sessions |
| Deadline | Important due dates |
Recurring Events
Set events that repeat:
- Daily, weekly, or monthly
- Set end date or run indefinitely
- Edit individual instances
Video Meetings
Events with type "Meeting" automatically get video conferencing:
- HD video and audio
- Screen sharing
- Meeting recordings
- Automatic transcription
Recordings to Classroom
Turn meeting recordings into course content:
- Meeting is recorded
- Go to the recording
- Click Add to Classroom
- Recording becomes a lesson with transcript
Moderation
Your Responsibilities
As the community owner:
- Set clear guidelines
- Remove inappropriate content
- Address conflicts promptly
- Foster positive interactions
Moderation Actions
- Delete posts — Remove inappropriate content
- Remove comments — Delete specific comments
- Manage groups — Control group membership
- Contact members — Reach out directly about issues
Community Guidelines Template
Consider posting guidelines like:
Welcome to our community! To keep this a positive space:
✅ Be respectful and supportive
✅ Share your wins and challenges
✅ Ask questions - no question is too basic
✅ Help others when you can
✅ Keep discussions relevant to [your topic]
❌ No spam or self-promotion
❌ No harassment or negativity
❌ No sharing of private conversations
❌ No medical/legal advice
Questions? Reach out through Support.Engagement Strategies
Getting Started
- Seed content — Have posts ready before members join
- Welcome new members — Personal or automated welcomes
- Create tier groups — Set up tier-linked groups
- Schedule events — Regular live interactions
Maintaining Momentum
- Weekly themes — Motivation Monday, Win Wednesday, etc.
- Challenges — Short-term engagement activities
- Member spotlights — Highlight member successes
- Regular events — Consistent live sessions
Re-engaging Quiet Members
- Direct message — Check in personally via DM
- Easy prompts — Low-barrier participation asks
- Tag in groups — Include them in relevant discussions
- Celebrate small wins — Recognition encourages participation
Access Control
Community features are controlled by tier:
- Enable/disable Community per tier
- Tier-linked groups auto-manage membership
- Events can be restricted to specific tiers
Common Questions
Q: Can members message each other privately? A: Yes! Members can DM each other 1:1 or create group chats.
Q: Can I create sub-groups or channels? A: Yes, create group chats with custom names. Tier-linked groups auto-sync membership.
Q: Are posts visible to all tiers? A: If a tier has Community access, members see all Board posts. Use tier-linked groups for private discussions.
Q: Can I schedule posts? A: Not yet, but you can schedule events on the calendar.
Q: Are meeting recordings saved? A: Yes, recordings are saved and can be promoted to Classroom lessons.