Knowledge Base

Owner Feature

Knowledge Base is currently an owner-only feature for training AI agents.

The Knowledge Base enables AI agents to reference your specific content when responding to members.

Overview

Upload documents containing your methodology, FAQs, and reference materials. When members chat with AI, the system retrieves relevant content to inform responses.

How It Works

Upload Documents → AI Indexes Content → Retrieved During Chats → Informed Responses

This technique is called Retrieval Augmented Generation (RAG)—it grounds AI responses in your actual content rather than generic knowledge.

Supported Content

File Types

Format	Extensions
PDF	.pdf
Word	.doc, .docx
Text	.txt, .md
CSV	.csv

Content Types

Works well:

• Written guides and frameworks
• FAQs and Q&A documents
• Course transcripts
• Reference materials
• Program descriptions

Less effective:

• Image-heavy documents
• Complex tables/charts
• Scanned documents without OCR

Best Practices

Content Quality

• Comprehensive - Cover topics members ask about
• Accurate - Keep information up to date
• Clear - Use simple, direct language
• Structured - Organize with headers and sections

Organization

• Use descriptive file names
• Group related content
• Remove outdated documents
• Avoid duplicate content

Limitations

• Maximum file size: 25 MB
• Image content not processed
• Complex formatting may not parse well
• Processing time varies by file size

Learn More

• Knowledge Base Guide (detailed owner guide)